Refund policy

Processing orders of handcrafted products involve days of efforts put in by our artisans and our order processing team. We do not accept returns for orders where the product does not match your satisfaction but is perfect in terms of quality, sizes and other details mentioned on our website.

If there are any defects or transit damages in the products, we will accept an exchange of an unused product only if the intimation is done from your end within 2 days after the delivery is executed. Once we receive the returned item, we will process your new order.

For Credit Card/Debit Card/Net banking Transactions, the money will be refunded back to the payment mode/account that was originally used to make the transaction. However, shipping charges would not be refunded except where a product was received in a damaged condition and was verified and authorised by Proudly India Team

No refunds will be given in the following cases:
Products returned in a used
Products arrived to our office in damaged condition when customer opts to courier by themselves
Package has been lost in transit when customer opts to courier by themselves

Please allow 1-2 weeks post the date of return request for your exchange to be processed.

PROUDLY INDIA will not issue returns & exchanges for products purchased through other entities, such as distributors or retail partners Or marketplaces.

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service in return shipments.

In the unlikely event that an item is returned to us in an unsuitable condition other than the reason provided by you for exchange, we may have to send it back to you without processing any refunds or compensation. All goods will be inspected on return.

Send returns to this address

Vedhex Private Limited
ProudlyIndia.com
604, 6th Floor, C2 Wing,
Skyline Wealth Space, Khalai Village,
Near Dmart Vidyavihar West,
Ghatkopar West, Mumbai 400086
Maharashtra, India