Proudly India Terms and Conditions
Terms of Use
Welcome to ProudlyIndia.com. ProudlyIndia.com and its affiliates provide their services to you subject to the following conditions. If you visit or shop at ProudlyIndia.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future ProudlyIndia.com service or visit or purchase from any business affiliated with ProudlyIndia.com, whether or not included in the ProudlyIndia.com Web site, you also will be subject to the guidelines and conditions applicable to such service or business.
Electronic Communications
When you visit ProudlyIndia.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of ProudlyIndia.com or its content suppliers. The compilation of all content on this site is the exclusive property of ProudlyIndia.com. All software used on this site is the property of ProudlyIndia.com or its software suppliers.
Trademarks
ProudlyIndia has filed its application for registration under the Trade and Merchandise Act and Rules at Delhi under different classes is a Trade Marked Brand. Any violation of our trademarks will be liable for legal action.
Shipping
All of ProudlyIndia.com orders are shipped door-to-door from our warehouse in Madurai (Tamil Nadu) and Mumbai (Maharashtra) to your provided shipping address via delivery partner aggregators like DHL Express and Shiprocket.com, who in-turn uses delivery/logistic companies like Aramex, FedEx etc. or India Post International for locations that are non serviceable from our shipping partners. The choice of courier partner is depending on the serviceability of your location and the most reliable option. Generally, Processing the order normally takes 2-3 working days and then Shipping normally takes 4-6 working days.
Some of our products are made to order and it would take 15-20 Business days to make products and then ship them. At the time of product selection as well as at checkout page - estimated delivery timelines are provided.
Do note that most of our products are hand made by rural artisans and at any point of time we get very limited quantities. If there are any delays in shipping, our customer experience team will intimate the customers within 3-4 days of order placement on expected delays in shipping.
For orders with multiple products, please take the product with the longest wait time as all products will be shipped together. Upon special consideration we may do part shipment if waiting time for certain made to products are too long. This decision will be taken in consultation with the customers.
Shipping destinations offered by ProudlyIndia for delivery will be extended and updated from time to time and listed online.
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non-delivery of orders in case the delivery address includes P. O. Box details in any part or form.
Delivery partners will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. You can track the package through the Order Tracking facility. If the package status is shown as undeliverable please WhatsApp us at +918072295104 or email us at [email protected]. If the product returns to our facility, we will refund the value of the product for Pre-paid customers. If any custom charges are imposed on returning the order, that value will be deducted from customers end and rest will be refunded to client.
Disclaimer Of Warranties And Limitation Of Liability
This site is provided by ProudlyIndia.com on an "as is" and "as available" basis. ProudlyIndia.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, ProudlyIndia.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. ProudlyIndia.com does not warrant that this site, its servers, or e-mail sent from ProudlyIndia.com are free of viruses or other harmful components. ProudlyIndia.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
Whilst we try and ensure that the details, descriptions and prices of the products displayed on the Website are accurate, errors may occur. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any order that you may place based on such erroneous, inaccurate or out-of-date information regarding pricing, shipping, payment terms, or return policies.
To the maximum extent permitted by applicable law, ProudlyIndia.com assumes no liability or responsibility for (i) any errors, mistakes, or inaccuracies of content displayed on the Website; (ii) any personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our Website or any product; (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the website; and/or (v) any bugs, viruses or the like that may be transmitted to or through our Website by any third party.
Indemnification
You agree to defend, indemnify and hold ProudlyIndia.com and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.
Applicable Law
By visiting ProudlyIndia.com, you agree that the laws of India, under the jurisdiction of the Tamil Nadu and Maharashtra High Court, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and ProudlyIndia.com or its affiliates.
Privacy & Cookie Policy
We at ProudlyIndia.com (“Proudly India”, “we”, “us”) value your concerns about online privacy & security while browsing and shopping at our website. We make every effort to guarantee that the information you provide will not be misused. Please read the following to learn more about our Privacy Policy.
This Privacy Policy covers our treatment of personally identifiable information ("Personal Information") that we gather when you are accessing or using our Website. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage, even if you have accessed the websites or services of those companies through our Website.
What personal information does ProudlyIndia.com collect?
In the website of ProudlyIndia.com, you can engage in many activities without providing any personal information. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. However, when you register to order products as a ProudlyIndia.com customer, in order to provide the services to you, we may collect your contact information such as your name, phone numbers, address and email address as well as profile information, details about your purchases and details about your interactions with us.
How Your Personal Information Is Used:
ProudlyIndia.com collects your information in order to provide services to you, comply with our legal obligations, and to improve our products and services. We do not sell, rent or share your personally identifiable information to or with third parties in any way other than as disclosed in this Privacy Policy.
ProudlyIndia.com may use this information to:
1. Process your financial transactions and to service your order.
2. Respond to your service requests, queries and concerns.
3 Send you information about product or service.
4. Administer your account.
5. Keep you informed about special offers, promotions, important events and new launches.
6. Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service.
7. Improve your experience of interaction with ProudlyIndia.com, including targeting our services and offerings to you.
In certain situations, ProudlyIndia.com may be required to disclose personal data in response to lawful requests by public authorities. Where required by law (like to comply with a warrant, court order, or legal notice served on ProudlyIndia.com), and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.
Updating Your Personal Information:
You have the right to access and correct, or delete your Personal Information and privacy preferences at any time. This may be accomplished by clicking on the link, "My Account", where you can view and make changes to most of your Personal Information immediately. For security purposes, certain Personal Information can only be changed by contacting support. We will respond to your request promptly within a reasonable time.
Please note that we do not store your credit/debit card information in your personal profile.
Information Sharing With Service Providers:
ProudlyIndia.com uses one or more outside payment processing companies to bill you for our goods and services. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any other purpose. We also share Personal Information with certain companies that perform services on our behalf. We only share the Personal Information which is necessary for them to perform those services. We require any company with which we may share Personal Information to protect that data in a manner consistent with this policy and to limit the use of such Personal Information to the performance of services for ProudlyIndia.com. We do not sell or otherwise provide Personal Information to other companies for marketing of their own products or services.
Data Retention:
We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfil our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services contact us at [email protected]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
How we use cookies:
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Unsubscribe:
You may opt out of receiving ProudlyIndia.com's email updates, newsletters by clicking on the "My Account" link on the website and making the appropriate selections. The choice to opt out of such communications is also generally available during the sign-up process. ProudlyIndia.com will still contact you when there are changes to the Terms of Service or Submitter Terms of Service, as applicable. In addition, we will still send you service-related announcements including, but not limited to, a registration email, order related notifications and emails automatically triggered by actions you took on the Site. Generally, you may not opt-out of these communications, which are not promotional in nature.
Protection of your Personal Information:
The Personal Information that you provide in connection with the use of the Site is protected in several ways. It resides on secure servers that only selected ProudlyIndia.com personnel have access to via password. Your Personal Information is encrypted whenever it is transmitted to ProudlyIndia.com. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using transport layer security technology. We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take into account the sensitivity of the Personal Information we collect, process and store, and the current state of technology to use these measures protect your Personal Information, we cannot guarantee its absolute security
If for some reason the following privacy and security policy does not answer your questions, please contact us. We value your feedback and look forward to improving our services to better meet your needs. This policy may be amended from time to time.